February 2014 Newsletter
Happy Presidents Day!
The new year is starting off with lots of change. With a major provider of assisted transportation ceasing operations, we are quickly increasing our capacity to support the additional demands.
We are focused on adding trained drivers and brand new vehicles to our fleet, while strictly maintaining our uncompromising quality and safety standards. We are also expanding our premier customer service team to answer your calls and minimize wait and confirmation times.
Thank you for your patience and your faith in us.
– The QTS Team
On Time Performance
At QTS, we value your precious time.
Our team and our systems are dedicated to minimizing the amount of time it takes to make a reservation, including data collection, on-hold times, and automation of confirmations.
We measure ourselves to your standards:
1) Be easy to do business with. Multiple ways to make a reservation including phone, fax, email, smartphone, and web data entry. What works for you, works for us.
2) Don’t waste your time. Answer the phone with a live person – 24 hours a day, every day. Provide immediate confirmations. Be accurate and realistic and don’t promise what we can’t deliver.
3) Be on time. We operate to the highest standards in the Valley. We are on-time to your transport over 98% of the time. No one else comes close. But we certainly aren’t perfect – and if we fall short, we will make it right.
Presidents Day Trivia – Did You Know?
Barack Obama is our 44th president, but there actually have only been 43 presidents: Cleveland was elected for two nonconsecutive terms and is counted twice, as our 22nd and 24th president.
Eight Presidents were born British subjects: Washington, J. Adams, Jefferson, Madison, Monroe, J. Q. Adams, Jackson, and W. Harrison.
Nine Presidents never attended college: Washington, Jackson, Van Buren, Taylor, Fillmore, Lincoln, A. Johnson, Cleveland, and Truman.
The most common religious affiliation among presidents has been Episcopalian, followed by Presbyterian.
The ancestry of 42 presidents is limited to the following seven heritages, or some combination thereof: Dutch, English, Irish, Scottish, Welsh, Swiss, or German.
The oldest elected president was Reagan (age 69); the youngest was Kennedy (age 43). Theodore Roosevelt, however, was the youngest man to become president – he was 42 when he succeeded McKinley, who had been assassinated.
The tallest president was Lincoln at 6’4″; at 5’4″, Madison was the shortest.
Eight left-handed presidents: James A. Garfield, Herbert Hoover, Harry S. Truman, Gerald Ford, Ronald Reagan, George H.W. Bush, Bill Clinton, and Barack Obama.
The term “First Lady” was first used in 1877 in reference to Lucy Ware Webb Hayes. Most First Ladies, including Jackie Kennedy, are said to have hated the label.
James Buchanan was the only president never to marry. Five presidents remarried after the death of their first wives-two of whom, Tyler and Wilson, remarried while in the White House. Reagan was the only divorced president. Six presidents had no children. Tyler-father of fifteen-had the most.
Presidents Lincoln, Garfield, McKinley, and Kennedy were assassinated in office. Assassination attempts were made on the lives of Jackson, T. Roosevelt, F. Roosevelt, Truman, Ford, and Reagan.
With thanks to www.infoplease.com
What do we stand for and what won’t we compromise as a company?
We stand for passenger safety, taking a personal and real interest in everyone we transport, a real feeling of family and support for our clients and passengers. I believe those are the things that we are unwilling to compromise.
Why is QTS different?
Quality is different in every aspect, from the scheduling of the transport until the moment we say goodbye at the final destination.
What do you value / appreciate about the culture and environment at QTS?
When the company was founded, it was based on the owners desire to provide a service that was better than what he experienced during his recovery from a tragic and life changing accident. He was driven to do something about it and the result was QTS. Although he has moved on, management was hired and committed to his vision and they remain as committed as ever to creating a culture that breeds like minded people.
What should our clients know about QTS?
We exist to serve the passenger in comfort and with respect vs. just working for a transport company.