FREQUENTLY ASKED QUESTIONS
Q. How much advance notice do I need to provide before booking a transport?
A. For best availability, please call at least 24 hours in advance. Out of State transports and Insurance pre-authorizations require 48 hours notice. For most in town transports, we can be at your door within 1 to 2 hours of your phone call.
Q. Can I travel in my own wheelchair?
A. Yes, we customize our transports to meet your needs. You can use your own manual or electric wheelchair, in addition to bringing one or both along. Also note that all of our vehicles are equipped with comfortable wheelchairs for your use as well.
Q. Do you accept insurance?
A. Yes, we accept many forms of insurance. Please check with your insurance provider to verify your eligible benefits or call us for more information. Pre–authorization requires 48 hours, so please call ahead.
Q. What forms of payment do you accept?
A. Cash, Major Credit Cards, and Personal Checks (with identification). Payment is due at the time of transport unless other arrangements have been made in advance with QTS.
Q. What are your hours of operation?
A. QTS operates 24 hours a day, 7 days a week, 365 days a year, holidays included. You can call us day or night and speak to one of our professional and courteous customer service representatives. In addition, our drivers and vehicles are always available to serve your transportation needs.
Q. How much do you charge for transportation?
A. Each trip is unique and our rates vary based on the type of service and distance travelled. We offer discounted rates for multiple trips and long distance trips. Please contact us or complete the form under “Schedule a Ride” and we will provide you with an immediate quote.
Q. Can my caregiver or a family member ride with me?
A. Absolutely. We encourage but do not require our customers to travel with a caregiver or family member. In addition, we are happy to accommodate service animals as well. Please note, we do not charge for additional passenger.
Q. Will the driver take me inside? Will the driver stay with me during my appointment?
A. Yes, our service is “door through door and bed to bed” meaning our drivers are prepared to transfer you from your bed to a wheelchair or stretcher. Upon arrival, the driver will notify the appropriate personnel and ensure that you are “checked-in” for your appointment. If your return transport pick up time is unknown, your driver will provide the office staff with a business card and request that they call us 30 minutes prior to the completion of your appointment. This process is in place to reduce your wait time. If the transport requires the driver to stay with the passenger for the duration of the appointment, please request this service when booking the transport so we can make the appropriate accommodations.
If you have additional questions or would like to learn more about the services provided, please call us at 602-371-1000. We look forward to hearing from you.
Business Associate HIPAA Obligations:
As a Business Associate, Quality Transport Services of Arizona agrees to:
(a) Not use or disclose protected health information other than as permitted or required by the Agreement or as required by law;
(b) Use appropriate safeguards, and comply with Subpart C of 45 CFR Part 164 with respect to electronic protected health information, to prevent use or disclosure of protected health information other than as provided for by the Agreement;
(c) Report to covered entity any use or disclosure of protected health information not provided for by the Agreement of which it becomes aware, including breaches of unsecured protected health information as required at 45 CFR 164.410, and any security incident of which it becomes aware;
(d) In accordance with 45 CFR 164.502(e)(1)(ii) and 164.308(b)(2), if applicable, ensure that any subcontractors that create, receive, maintain, or transmit protected health information on behalf of the business associate agree to the same restrictions, conditions, and requirements that apply to the business associate with respect to such information;
(e) Make available protected health information in a designated record set to the individual or the individual’s designee as necessary to satisfy covered entity’s obligations under 45 CFR 164.524;
(f) Make any amendment(s) to protected health information in a designated record set as directed or agreed to by the covered entity pursuant to 45 CFR 164.526, or take other measures as necessary to satisfy covered entity’s obligations under 45 CFR 164.526;
(g) Maintain and make available the information required to provide an accounting of disclosures to the individual as necessary to satisfy covered entity’s obligations under 45 CFR 164.528;
(h) To the extent the business associate is to carry out one or more of covered entity’s obligation(s) under Subpart E of 45 CFR Part 164, comply with the requirements of Subpart E that apply to the covered entity in the performance of such obligation(s); and
(i) Make its internal practices, books, and records available to the Secretary for purposes of determining compliance with the HIPAA Rules.
QTS provides a safe and drug-free work environment for our passengers, clients and employees.
QTS HAS A ZERO TOLERANCE POLICY AND EXPLICITLY PROHIBITS:
The use, possession, solicitation, or sale of narcotics or other illegal drugs, alcohol, or prescription medication without a prescription on company or customer premises, operating a company vehicle, or while performing an assignment. Working under the influence prescription drugs or over the counter drugs that impact the employee’s ability to perform their safety-sensitive responsibilities.
Being even slightly impaired or under the influence of legal or illegal drugs or alcohol away from the company or customer premises, or prior to operation a company vehicle. In addition the use of over the counter medications, if doing so has the potential of impairing or adversely influencing or affecting the employee’s work performance and/or safety sensitive position requirements, placing the employee and others at risk, and/or damaging the reputation of the company.
Possession, use, solicitation, or sale of legal or illegal drugs or alcohol away from the company, client, or passenger premises, if such activity or involvement adversely affects the employee’s work performance, the safety of the employee or of others, or has the potential of placing the company at risk.
The presence of any detectable amount of prohibited substances in the employee’s system while at work, while operating a company vehicle or personal vehicle on behalf of the company, on the premises of the company or its customers, or while on company business. “Prohibited Substances” include illegal drugs, alcohol, or prescription drugs not taken in accordance with a prescription given to the employee.
QTS WILL CONDUCT DRUG AND/OR ALCOHOL TESTING UNDER ANY OF THE FOLLOWING CIRCUMSTANCES:
RANDOM TESTING: Employees may be selected at random for drug and/or alcohol testing at any interval determined by Management.
FOR-CAUSE/REASONABLE SUSPICION TESTING: QTS may ask an employee to submit to a drug and/or alcohol test at any time it feels that the employee may be under the influence of drugs or alcohol, including, but not limited to, the following circumstances: evidence of drugs or alcohol on or about the employee’s person or in the employee’s vicinity, unusual conduct on the employee’s part that suggests impairment or influence of drugs or alcohol, negative performance patterns, or excessive and unexplained absenteeism or tardiness.
POST-ACCIDENT TESTING: Any employee involved in an on-the-job accident or injury under circumstances that suggest possible use or influence of drugs or alcohol in the accident or injury event may be asked to submit to a drug and/or alcohol test. “Involved in an on-the-job accident or injury” means not only the one who was or could have been injured.
If an employee is tested for drugs or alcohol outside of the employment context and the results indicate a violation of this policy, or if an employee refuses a request to submit to testing under this policy, the employee will be subject to appropriate disciplinary action, up to and including discharge from employment. In such a case, the employee will be given an opportunity to explain the circumstances prior to any final employment action becoming effective.
PROCEDURE TO FILE A COMPLAINT ALLEGING A VIOLATION OF QTS ZERO TOLERANCE POLICY
Should you reasonably suspect a violation of the QTS Zero Tolerance Policy, please immediately call our 24 hour customer service number (602-371-1000) and request a supervisor. Be prepared to provide your name and phone number, specific details regarding the complaint including the time and location of the complaint and additional details if known. Your complaint will immediately be investigated. The driver will be suspended for the duration of the investigation. You may be asked to provide additional information and a written and signed statement.