FREQUENTLY ASKED QUESTIONS
Q. How much advance notice do I need to provide before booking a transport?
A. For best availability, please call at least 24 hours in advance. Out of State transports and Insurance pre-authorizations require 48 hours notice. For most in town transports, we can be at your door within 1 to 2 hours of your phone call.
Q. Can I travel in my own wheelchair?
A. Yes, we customize our transports to meet your needs. You can use your own manual or electric wheelchair, in addition to bringing one or both along. Also note that all of our vehicles are equipped with comfortable wheelchairs for your use as well.
Q. Do you accept insurance?
A. Yes, we accept many forms of insurance. Please check with your insurance provider to verify your eligible benefits or call us for more information. Pre-authorization requires 48 hours, so please call ahead.
Q. What forms of payment do you accept?
A. Cash, Major Credit Cards, and Personal Checks (with identification). Payment is due at the time of transport unless other arrangements have been made in advance with QTS.
Q. What are your hours of operation?
A. QTS operates 24 hours a day, 7 days a week, 365 days a year, holidays included. You can call us day or night and speak to one of our professional and courteous customer service representatives. In addition, our drivers and vehicles are always available to serve your transportation needs.
Q. How much do you charge for transportation?
A. Each trip is unique and our rates vary based on the type of service and distance travelled. We offer discounted rates for multiple trips and long distance trips, in addition to providing discounted rates for U.S. Veterans. Please contact us or complete the form under “Contact Us” and we will provide you with an immediate quote.
Q. Can my caregiver or a family member ride with me?
A. Absolutely. We encourage but do not require our customers to travel with a caregiver or family member. In addition, we are happy to accommodate service animals as well. Please note, we do not charge for additional passenger.
Q. Will the driver take me inside? Will the driver stay with me during my appointment?
A. Yes, our service is “door through door and bed to bed”…meaning our drivers are prepared to transfer you from your bed to a wheelchair or stretcher. Upon arrival, the driver will notify the appropriate personnel and ensure that you are “checked-in” for your appointment. If your return transport pick up time is unknown, your driver will provide the office staff with a business card and request that they call us 30 minutes prior to the completion of your appointment. This process is in place to reduce your wait time. If the transport requires the driver to stay with the passenger for the duration of the appointment, please request this service when booking the transport so we can make the appropriate accommodations.
If you have additional questions or would like to learn more about the services provided, please call us at 602-371-1000. We look forward to hearing from you.